Why people choose to work with us
Clients entrust us with their complex and gritty challenges.
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We run engagement processes that help internal and external stakeholders, including local communities, uncover what they really think about services and systems. Our collaborative techniques enable clients and stakeholders to work together and develop solutions that are sustainable and everyone can get behind.
With our long track record in health and public sectors, we're good at helping decision-makers turn these ideas into plans that work in the real world.
The way we work
Each project is unique. We design our response in partnership with our clients. We offer a range of service improvement and qualitative research strategies, incorporating the following skills and techniques:
Confidential semi-structured interviews: with individuals and small groups providing the space for people to express their views openly.
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Mystery shopping of services by local service users: evaluating how real people experience services.
Participative focus groups: offering deep insights into the realities of how services and people’s personal and professional priorities interact.
Co-creation workshops: fostering understanding between different stakeholders, enabling them to generate ideas and together produce workable solutions to specific issues.
Facilitated leadership team workshops: enabling decision-makers to use insights and practically address strategic and operational challenges.
Synthesis and presentation of project outputs: facilitating shared learning, decisions and next steps.